In Search of Coproduction: Smart Services as Reciprocal Activities

John M. Carroll, Jiawei Chen, Chien Wen Tina Yuan, Benjamin V. Hanrahan

Research output: Contribution to specialist publicationArticle

Abstract

Service coproductions are reciprocal activities with no sharp boundary between providers and recipients; instead, all participants collaborate to enact the service. User participation is validated by recognition instead of extrinsic economic exchange. Mobility and context awareness can be crucial for successful coproductions.

Original languageEnglish
Pages26-32
Number of pages7
Volume49
No.7
Specialist publicationComputer
DOIs
Publication statusPublished - 2016 Jul
Externally publishedYes

Keywords

  • human-computer interaction
  • service coproduction
  • service design
  • services
  • software engineering
  • timebanking
  • user interfaces
  • user interfaces for services
  • WithShare

ASJC Scopus subject areas

  • Computer Science(all)

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