Impacts of school innovation management on school selecting intentions: Service quality and school image as mediators

Hsiang His Liu; Yu Chuan Chen; Hsiao Hui Cheng

doi:10.6209/JORIES.2016.61(4).03

Impacts of school innovation management on school selecting intentions: Service quality and school image as mediators

Hsiang His Liu, Yu Chuan Chen^*, Hsiao Hui Cheng

^*Corresponding author for this work

Research output: Contribution to journal › Article › peer-review

3 Citations (Scopus)

Abstract

This study tries to explore the mediatory roles of service quality and school image in the relationships between school innovation management and school-selecting intentions for public junior high schools. A survey was conducted to collect data, which were then analyzed using the structural equation model. The empirical results reveal that the school innovation management has a positive effect on service quality and school image, and that both service quality and school image positively affect school-selecting intentions. In addition, service quality has a positive effect on school image. Furthermore, both service quality and school image play effective and positive intermediary roles in the adopted research model. Suggestions are also provided on innovation management in public junior high schools in this study.

Original language	English
Pages (from-to)	59-88
Number of pages	30
Journal	Journal of Research in Education Sciences
Volume	61
Issue number	4
DOIs	https://doi.org/10.6209/JORIES.2016.61(4).03
Publication status	Published - 2016 Dec

Keywords

Innovation management
School image
School selecting intentions
Service quality

ASJC Scopus subject areas

Education

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10.6209/JORIES.2016.61(4).03

Cite this

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title = "Impacts of school innovation management on school selecting intentions: Service quality and school image as mediators",

abstract = "This study tries to explore the mediatory roles of service quality and school image in the relationships between school innovation management and school-selecting intentions for public junior high schools. A survey was conducted to collect data, which were then analyzed using the structural equation model. The empirical results reveal that the school innovation management has a positive effect on service quality and school image, and that both service quality and school image positively affect school-selecting intentions. In addition, service quality has a positive effect on school image. Furthermore, both service quality and school image play effective and positive intermediary roles in the adopted research model. Suggestions are also provided on innovation management in public junior high schools in this study.",

keywords = "Innovation management, School image, School selecting intentions, Service quality",

author = "Liu, {Hsiang His} and Chen, {Yu Chuan} and Cheng, {Hsiao Hui}",

year = "2016",

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doi = "10.6209/JORIES.2016.61(4).03",

language = "English",

volume = "61",

pages = "59--88",

journal = "Journal of Research in Education Sciences",

issn = "2073-753X",

publisher = "國立臺灣師範大學",

number = "4",

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TY - JOUR

T1 - Impacts of school innovation management on school selecting intentions

T2 - Service quality and school image as mediators

AU - Liu, Hsiang His

AU - Chen, Yu Chuan

AU - Cheng, Hsiao Hui

PY - 2016/12

Y1 - 2016/12

N2 - This study tries to explore the mediatory roles of service quality and school image in the relationships between school innovation management and school-selecting intentions for public junior high schools. A survey was conducted to collect data, which were then analyzed using the structural equation model. The empirical results reveal that the school innovation management has a positive effect on service quality and school image, and that both service quality and school image positively affect school-selecting intentions. In addition, service quality has a positive effect on school image. Furthermore, both service quality and school image play effective and positive intermediary roles in the adopted research model. Suggestions are also provided on innovation management in public junior high schools in this study.

AB - This study tries to explore the mediatory roles of service quality and school image in the relationships between school innovation management and school-selecting intentions for public junior high schools. A survey was conducted to collect data, which were then analyzed using the structural equation model. The empirical results reveal that the school innovation management has a positive effect on service quality and school image, and that both service quality and school image positively affect school-selecting intentions. In addition, service quality has a positive effect on school image. Furthermore, both service quality and school image play effective and positive intermediary roles in the adopted research model. Suggestions are also provided on innovation management in public junior high schools in this study.

KW - Innovation management

KW - School image

KW - School selecting intentions

KW - Service quality

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DO - 10.6209/JORIES.2016.61(4).03

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Impacts of school innovation management on school selecting intentions: Service quality and school image as mediators

Abstract

Keywords

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