Impact of Job Burnout on Satisfaction and Turnover Intention: Do Generational Differences Matter?

Allan Cheng Chieh Lu, Dogan Gursoy

Research output: Contribution to journalArticlepeer-review

150 Citations (Scopus)

Abstract

This study examines possible moderating effects of generational differences (Baby Boomers, Generation X, Millennials) on the relationship between job burnout (emotional exhaustion, cynicism, reduced professional efficacy) and employee satisfaction and turnover intention, as well as its moderating effects on the relationship between employee satisfaction and turnover intention using data collected from employees of a midscale chain hotel. Findings indicate that generational differences between Baby Boomers and Millennials have significant moderating effects on the relationship between emotional exhaustion and job satisfaction and turnover intention, and on the relationship between job satisfaction and turnover intention.

Original languageEnglish
Pages (from-to)210-235
Number of pages26
JournalJournal of Hospitality and Tourism Research
Volume40
Issue number2
DOIs
Publication statusPublished - 2016 Feb 1
Externally publishedYes

Keywords

  • Baby Boomers
  • Generation X
  • Millennials
  • burnout
  • generational differences
  • job satisfaction
  • turnover intention

ASJC Scopus subject areas

  • Education
  • Tourism, Leisure and Hospitality Management

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