Helping behaviors convert negative affect into job satisfaction and creative performance: The moderating role of work competence

Yating Chuang, Hualing Chiang, Anpan Lin*

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

10 Citations (Scopus)


Purpose: Drawing on mood regulation theories, the purpose of this paper is to examine the impact of employees’ coworker-helping behaviors (OCB-Is) on the relationships between prior negative affect and subsequent job satisfaction and creative performance. The authors hypothesize that employees’ work competence is a moderator of the relation between negative affect and OCB-Is. Design/methodology/approach: Data were collected by the experience sampling method of self-rating (twice per day) and coworker-rating (once per day) over two weeks by 120 administrative employees and their coworkers in a university; 743 available days were obtained. Findings: Multilevel modeling showed that self-rated negative affect during the morning was associated with coworker-rated OCB-Is during the afternoon; OCB-Is were positively associated with self-rated job satisfaction and coworker-rated creative performance during the afternoon; based on an indirect effect, OCB-Is mediated the relationships between negative affect and job satisfaction, and negative affect and creative performance; and employees with high-level work competences tended to engage in OCB-Is more than employees with low-level work competences when experiencing negative affect. Originality/value: These findings suggest that OCB-Is create a positive reaction by converting negative affect into positive job satisfaction and creative performance and that employees’ work competence is the boundary condition.

Original languageEnglish
Pages (from-to)1530-1547
Number of pages18
JournalPersonnel Review
Issue number6
Publication statusPublished - 2019 Aug 23


  • Creative performance
  • Job satisfaction
  • Mood regulation
  • Negative affect
  • Organization citizenship behaviour
  • Quantitative
  • Work competence

ASJC Scopus subject areas

  • Applied Psychology
  • Organizational Behavior and Human Resource Management


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