Guilt no longer a sin: the effect of guilt in the service recovery paradox

Yin Hui Cheng, Chia Jung Chang, Shih Chieh Chuang, Ya Wei Liao

Research output: Contribution to journalArticlepeer-review

5 Citations (Scopus)

Fingerprint Dive into the research topics of 'Guilt no longer a sin: the effect of guilt in the service recovery paradox'. Together they form a unique fingerprint.

Business & Economics