Greenwash and Green Trust: The Mediation Effects of Green Consumer Confusion and Green Perceived Risk

Yu Shan Chen*, Ching Hsun Chang

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

275 Citations (Scopus)

Abstract

The paper explores the influence of greenwash on green trust and discusses the mediation roles of green consumer confusion and green perceived risk. The research object of this study focuses on Taiwanese consumers who have the purchase experience of information and electronics products in Taiwan. This research employs an empirical study by means of the structural equation modeling. The results show that greenwash is negatively related to green trust. Therefore, this study suggests that companies must reduce their greenwash behaviors to enhance their consumers' green trust. In addition, this study finds out that green consumer confusion and green perceived risk mediate the negative relationship between greenwash and green trust. The results also demonstrate that greenwash is positively associated with green consumer confusion and green perceived risk which would negatively affect green trust. It means that greenwash does not only negatively affect green trust directly but also negatively influence it via green consumer confusion and green perceived risk indirectly. Hence, if companies would like to reduce the negative relationship between greenwash and green trust, they need to decrease their consumers' green consumer confusion and green perceived risk.

Original languageEnglish
Pages (from-to)489-500
Number of pages12
JournalJournal of Business Ethics
Volume114
Issue number3
DOIs
Publication statusPublished - 2013 May
Externally publishedYes

Keywords

  • Green consumer confusion
  • Green marketing
  • Green perceived risk
  • Green trust
  • Greenwash

ASJC Scopus subject areas

  • Business and International Management
  • Business, Management and Accounting(all)
  • Arts and Humanities (miscellaneous)
  • Economics and Econometrics
  • Law

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