Factors Influencing Practitioners’ Experience of Utilizing Open Government Data

Open government data (OGD) has been discussed globally for its value in improving the government’s service quality and transparency. However, most OGD must be utilized by the practitioners in their projects so that the public can benefit from the outcomes and realize the philosophy of OGD. This study investigated 35 practitioners’ experiences utilizing OGD with semi-structured interviews and analyzed transcripts via a qualitative approach based on grounded theory. The results present five factors that influence practitioners’ experiences: data quality, service quality, product quality, experience quality, and feedback quality; moreover, 15 indicators among the above factors were identified. In conclusion, practitioners play a crucial role in turning OGD into valuable products to engage the public in the OGD ecosystem and expand the value of such data. This paper gives specific recommendations to the government to improve the OGD environment from a practical perspective and demonstrates the meanings of practitioners’ contributions to the OGD movement.