Evaluating and enhancing three-dimensional printing service providers for rapid prototyping using the DEMATEL based network process and VIKOR

During the past years, the three-dimensional printing (3DP) has become a dominant rapid prototyping (RP) technology due to its very viable process in terms of cost, speed, and sales of related equipment. Nowadays, numerous 3DP based RP services are available. Because of the capability, service quality, and pricing of the services varies, how to select a suitable 3DP based RP service provider is very critical to the companies being engaged in new product developments. However, the issue was seldom studied. To resolve this problem, a hybrid multiple-criteria decision making (HMCDM) framework for evaluating and enhancing an appropriate 3DP based RP service provider based on the Decision Making Trial and Evaluation Laboratory (DEMATEL) based Network Process (DNP) as well as VIKOR (VIseKriterijumska Optimizacija I Kompromisno Resenje) was proposed. The analytic framework was verified as feasible by an empirical study based on the opinions being provided by 3DP and RP experts. The well-verified framework can serve as the basis of future evaluation, selection, and enhancement of 3DP based RP service providers.