Enhancing learning experience of the disabled: An accessible tourism platform

Yen Chun Jim Wu, Chan Lan Chang, Ying Jiun Hsieh*

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

3 Citations (Scopus)


The purpose of the study is to propose a completely barrier-less, or “accessible” tourism platform and makes suggestions to facilitate current travel information for disabled persons. Drawing on in-depth interviews with tourism industry representatives and academics, and applying Long Tail theory’s three “forces” and nine “rules”, the study makes assessments as to the viability of the disabled tourism niche, creating an accessible tourism communication network to connect upstream and downstream travel agencies in a Web 2.0 environment. Web 2.0 is an appropriate platform that can be seen as a launching pad or accelerator to share knowledge between business and customer, as well as customer and customer. This platform can provide adoptive learning experiences and behavioural enhancements. This study sets up an accessible tourism communications network based on Web 2.0 concepts, contributing a real platform that travel agents can refer to as they take their first steps to provide travel packages that accommodate the needs of the disabled, a previously marginally represented group in the sustainable tourism literature.

Original languageEnglish
Pages (from-to)2080-2095
Number of pages16
JournalJournal of Universal Computer Science
Issue number15
Publication statusPublished - 2014


  • Long tail theory
  • The disabled
  • Tourism
  • Web 2.0

ASJC Scopus subject areas

  • Theoretical Computer Science
  • General Computer Science


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