Employee perceived meaning of work and service adaptive behavior: a psychological resourcefulness perspective

Cindy Yunhsin Chou, Yung Cheng Shen, Po Han Wu*, Heng Yu Lin

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

Abstract

Using the concept of psychological resourcefulness, this study investigates the relationship of meaning of work and service adaptive behavior (SAB). An empirical study, with 269 online panel participants, showed that relationship orientation and extra-role performance mediate the effect of meaning of work on SAB, and that organizational identification positively moderates the effect of relationship orientation on SAB. Post hoc interviews were further conducted to understand why organizational identification negatively moderates the effect of extra-role performance on SAB. This study contributes to academic understanding of how psychological resources shape SAB, and to management practice of designing training programs to develop SAB.

Original languageEnglish
Pages (from-to)1035-1063
Number of pages29
JournalService Business
Volume16
Issue number4
DOIs
Publication statusPublished - 2022 Dec

Keywords

  • Extra-role job performance
  • Meaning of work
  • Organizational identification
  • Relationship orientation
  • Service adaptive behavior

ASJC Scopus subject areas

  • Business and International Management
  • Strategy and Management

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