Effects of social exchange and trust on knowledge sharing and service innovation

Meng Lei Monica Hu; Tsung Lin Ou; Haw Jeng Chiou; Lee Cheng Lin

doi:10.2224/sbp.2012.40.5.783

Effects of social exchange and trust on knowledge sharing and service innovation

Meng Lei Monica Hu, Tsung Lin Ou, Haw Jeng Chiou, Lee Cheng Lin

Research output: Contribution to journal › Article

22 Citations (Scopus)

Abstract

Using a real case with 466 employees, we investigated the relationships among knowledge sharing (KS), service innovation, leader-member exchange (LMX) quality, team-member exchange (TMX) quality, and trust in Taiwan's international tourist hotels. The empirical results demonstrated that LMX quality and TMX quality mediated the relationship between KS and service innovation, and that trust moderated the relationship between KS and both LMX quality and TMX quality. These findings can be applied to improve communication among employees, enhance knowledge sharing, and promote service innovation.

Original language	English
Pages (from-to)	783-800
Number of pages	18
Journal	Social Behavior and Personality
Volume	40
Issue number	5
DOIs	https://doi.org/10.2224/sbp.2012.40.5.783
Publication status	Published - 2012 Jul 23

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Keywords

Knowledge sharing
Leader-member exchange
Service innovation
Team-member exchange
Trust

ASJC Scopus subject areas

Social Psychology

Cite this

Hu, M. L. M., Ou, T. L., Chiou, H. J., & Lin, L. C. (2012). Effects of social exchange and trust on knowledge sharing and service innovation. Social Behavior and Personality, 40(5), 783-800. https://doi.org/10.2224/sbp.2012.40.5.783

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10.2224/sbp.2012.40.5.783