Effects of social exchange and trust on knowledge sharing and service innovation

Meng Lei Monica Hu, Tsung Lin Ou, Haw Jeng Chiou, Lee Cheng Lin

Research output: Contribution to journalArticlepeer-review

26 Citations (Scopus)

Abstract

Using a real case with 466 employees, we investigated the relationships among knowledge sharing (KS), service innovation, leader-member exchange (LMX) quality, team-member exchange (TMX) quality, and trust in Taiwan's international tourist hotels. The empirical results demonstrated that LMX quality and TMX quality mediated the relationship between KS and service innovation, and that trust moderated the relationship between KS and both LMX quality and TMX quality. These findings can be applied to improve communication among employees, enhance knowledge sharing, and promote service innovation.

Original languageEnglish
Pages (from-to)783-800
Number of pages18
JournalSocial Behavior and Personality
Volume40
Issue number5
DOIs
Publication statusPublished - 2012 Jul 23

Keywords

  • Knowledge sharing
  • Leader-member exchange
  • Service innovation
  • Team-member exchange
  • Trust

ASJC Scopus subject areas

  • Social Psychology

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