Do you think what i think: Perceptions of delayed Instant messages in computer-mediated communication of romantic relations

Pei Yun Tu, Chien Wen Yuan, Hao Chuan Wang

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

In romantic relationships, Instant Messaging (IM) can serve as a communication channel to maintain a sense of mutual presence and relational closeness when being physically separated. However, IM is asynchronous by design. There can exist time delay for people to receive and reply to incoming messages, which may violate romantic partner's mutual expectation. Limited understanding is available around how unintended and intended delays affect the relationship of romantic partners. This work examines how romantic partners grow, perceive, and use mutual knowledge about each other in delayed IM to resolve the expectancy violation. We conducted a 7-day diary study on 16 pairs of romantic couples and used the diary entries as probes for post-study one-on-one interviews. Our findings show that couples employ different strategies of information grounding to parse and resolve delayed IM. Based on these findings, we propose several theoretical and practical implications.

Original languageEnglish
Title of host publicationCHI 2018 - Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems
Subtitle of host publicationEngage with CHI
PublisherAssociation for Computing Machinery
ISBN (Electronic)9781450356206, 9781450356213
DOIs
Publication statusPublished - 2018 Apr 20
Externally publishedYes
Event2018 CHI Conference on Human Factors in Computing Systems, CHI 2018 - Montreal, Canada
Duration: 2018 Apr 212018 Apr 26

Publication series

NameConference on Human Factors in Computing Systems - Proceedings
Volume2018-April

Conference

Conference2018 CHI Conference on Human Factors in Computing Systems, CHI 2018
Country/TerritoryCanada
CityMontreal
Period2018/04/212018/04/26

Keywords

  • Common ground
  • Computer-mediated communication
  • Delayed communication
  • Expectancy violations theory
  • Grounding
  • Instant Messaging
  • Relational communication
  • Romantic relationship

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design

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