Disaster prevention management in the hotel industry: Hotel disaster prevention literacy

Chung Hung Tsai, Shu Chuan Linliu, Richard C.Y. Chang, Athena H.N. Mak*

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

4 Citations (Scopus)

Abstract

The purpose of this study is to develop an effective measure of hotel staff literacy in disaster prevention. This research was divided into two stages. First, a series of in-depth interviews and two rounds of modified Delphi method were used to derive the items and dimensions of hotel disaster prevention literacy. Four key dimensions were identified, namely, disaster prevention knowledge, disaster prevention attitude, disaster prevention skills, and disaster prevention services. Second, a one-group pretest-posttest experimental design was adopted to assess the effectiveness of disaster prevention training for hotel staff using the hotel disaster prevention literacy scale. The result revealed that staff who took part in the training displayed a significantly higher level of disaster prevention literacy in all four key dimensions compared with those who did not participate in the training. The results provide useful theoretical and practical insights into disaster prevention management in the hotel industry.

Original languageEnglish
Pages (from-to)444-455
Number of pages12
JournalJournal of Hospitality and Tourism Management
Volume45
DOIs
Publication statusPublished - 2020 Dec

Keywords

  • Disaster prevention literacy
  • Hotel staff
  • Modified delphi method
  • One-group pretest-posttest experimental design
  • Scale development

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management

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