Cross-boundary e-government systems: Determinants of performance

Yu Che Chen*, Lung Teng Hu, Kuan Chiu Tseng, Wen Jong Juang, Chih Kai Chang

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

57 Citations (Scopus)


This study examines the performance of a cross-boundary e-government system. It draws from studies in the fields of e-government, collaborative public management, and information system success with a focus on inter-organizational information systems to develop a conceptual framework. This framework includes efficiency, effectiveness, and accountability as key performance measures; identifies technical, managerial, and inter-organizational factors for success; and develops hypotheses accordingly. Empirical investigation utilizes user-level data from an inter-organizational e-government system that provides integrated commerce and industry service. The results underscore the importance of management support, shared goals, and inter-agency trust in improving all three measures of performance. In addition, citizen-centric and innovative organizational culture enhances efficiency and accountability while administrative interdependence impacts effectiveness and accountability. The managerial and theoretical implications of these findings and future research opportunities are also explored.

Original languageEnglish
Pages (from-to)449-459
Number of pages11
JournalGovernment Information Quarterly
Issue number3
Publication statusPublished - 2019 Jul


  • Collaboration
  • Cross-boundary
  • E-government
  • Inter-organizational
  • Performance

ASJC Scopus subject areas

  • Sociology and Political Science
  • Library and Information Sciences
  • Law


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