Constructing a holistic view of shopping with people with visual impairment: a participatory design approach

Chien Wen Yuan*, Benjamin V. Hanrahan, Sooyeon Lee, Mary Beth Rosson, John M. Carroll

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

23 Citations (Scopus)


We report and reflect on a participatory design (PD) process in which we engaged with people with visual impairments (PVI) over an extended period of time; these interactions were aimed at understanding and assessing PVI experiences about shopping and assistive technologies. In particular, we examined in detail how PVI conduct grocery shopping with the help of different technologies, and found that activities taking place in the homes of PVI reflect aspects of the shopping activity that are challenging but understudied in prior work. Our participants revealed that identifying products that have run short, itemizing needed products in a list, and organizing newly purchased products at home were difficult for them; we also discussed the tools they used and whether the tools did or did not help. We synthesize our findings and explain how the extended PD activities informed our ideas for future design, as well as suggesting principles for PD engagement with PVI participants.

Original languageEnglish
Pages (from-to)127-140
Number of pages14
JournalUniversal Access in the Information Society
Issue number1
Publication statusPublished - 2019 Mar 4
Externally publishedYes


  • Assistive technology
  • Grocery shopping
  • Human-centered computing
  • Participatory design
  • Visual impairment

ASJC Scopus subject areas

  • Software
  • Information Systems
  • Human-Computer Interaction
  • Computer Networks and Communications


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