TY - JOUR
T1 - Be A Force for Good
T2 - Motivations, Challenges, and Critical Success Factors of Social Enterprise Restaurants
AU - Mak, Athena H.N.
N1 - Publisher Copyright:
© The Author(s) 2023.
PY - 2023
Y1 - 2023
N2 - This study explores the motivations, challenges, and critical success factors of social enterprise restaurants (SERs). An interpretivist approach was adopted, and semi-structured interviews and focus groups were conducted with founders and employees from a sample of eight SERs in Taiwan. Various motivations driving social entrepreneurship in the restaurant industry were identified, which were classified into vision/passion-oriented and problem-oriented motivations. The findings reveal that passion and vision for a desirable future are compelling motivations for SERs. The problem-oriented motivations corroborate previous theories that social entrepreneurs are more likely to seek sustainable solutions to address social problems that lead to positive externalities and to facilitate empowerment in powerless segments. Fifteen management challenges were identified, which were classified into a dual exogenous–endogenous framework. Nine types of critical success factors of SERs were also uncovered. The empirical evidence on the distinctive challenges and success factors of SERs lays the theoretical foundation for future investigations.
AB - This study explores the motivations, challenges, and critical success factors of social enterprise restaurants (SERs). An interpretivist approach was adopted, and semi-structured interviews and focus groups were conducted with founders and employees from a sample of eight SERs in Taiwan. Various motivations driving social entrepreneurship in the restaurant industry were identified, which were classified into vision/passion-oriented and problem-oriented motivations. The findings reveal that passion and vision for a desirable future are compelling motivations for SERs. The problem-oriented motivations corroborate previous theories that social entrepreneurs are more likely to seek sustainable solutions to address social problems that lead to positive externalities and to facilitate empowerment in powerless segments. Fifteen management challenges were identified, which were classified into a dual exogenous–endogenous framework. Nine types of critical success factors of SERs were also uncovered. The empirical evidence on the distinctive challenges and success factors of SERs lays the theoretical foundation for future investigations.
KW - critical success factors
KW - endogenous challenges
KW - exogenous challenges
KW - problem-oriented motivations
KW - social entrepreneurship
KW - vision/passion-oriented motivations
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U2 - 10.1177/10963480231211738
DO - 10.1177/10963480231211738
M3 - Article
AN - SCOPUS:85177233243
SN - 1096-3480
JO - Journal of Hospitality and Tourism Research
JF - Journal of Hospitality and Tourism Research
ER -