An investigation of Taiwan University students' perceptions of online academic help seeking, and their web-based learning self-efficacy

Kun Hung Cheng, Chin Chung Tsai

Research output: Contribution to journalArticle

51 Citations (Scopus)

Abstract

This study was conducted to investigate Taiwan University students' perceptions (including experience, confidence and preference) of online academic help seeking (OAHS) and students' level of web-based learning self-efficacy (WLSE). Two instruments, OAHS questionnaire, consisting of information searching, formal and informal query scales, and WLSE questionnaire, including general and functional scales, were then validated through collecting the responses from 300 university students. Results indicate reciprocal relations between experience, confidence and preference in students' online academic help seeking behaviors. Students' academic help seeking behaviors were related to their general self-efficacy in a web-based course setting. Students' functional WLSE was related to their perceptions of information searching for OAHS. Findings of this study also imply that students' experience of seeking help from informal online channels is prominent when they participate in a web-based course.

Original languageEnglish
Pages (from-to)150-157
Number of pages8
JournalInternet and Higher Education
Volume14
Issue number3
DOIs
Publication statusPublished - 2011 Jul 1

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Keywords

  • Formal query
  • Informal query
  • Information searching
  • Online academic help seeking
  • Web-based learning self-efficacy

ASJC Scopus subject areas

  • Education
  • Computer Science Applications
  • Computer Networks and Communications

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