An analysis of the questions of online medication consultation service

Kai Ying Chu, Ming Hsin Phoebe Chiu

Research output: Contribution to journalArticlepeer-review


Due to the development of the Internet, online medical consultation has become another source for consumers to search for medical information. Medication consultation is one of the medical consultation, and drug treatment acts an important role in the course of treatment for the patients. The health will be improved by following the medical compliance. Based on different demographic differences, the demand for the medical advice is also different. Thus, the research is based on the gender and age, and sets to analyze the expression, requirement and require performance characteristics of the online medication consultation. This study content analyzed 1,272 medication consultation questions posted on Taiwan e-Doctor platform, an official online medical consultation service supported by Ministry of Health and Welfare in Taiwan. It is aimed to provide insights and understanding into people's information need for medication.

Original languageEnglish
Pages (from-to)305-336
Number of pages32
JournalJournal of Educational Media and Library Sciences
Issue number3
Publication statusPublished - 2017 Nov 1
Externally publishedYes


  • Consumer health information
  • Content analysis
  • Information needs
  • Online medication consultation

ASJC Scopus subject areas

  • Conservation
  • Information Systems
  • Archaeology
  • Library and Information Sciences


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