Consumer Health Information (CHI) seeking on the Internet isbecoming more popular, yet very complex. With the emergence ofthe Social Q&A services, users are increasingly depend on onlinecommunity for health information. With the ISP model as thetheoretical lens, this study analyzed the content of 400 health-relatedquestions collected from Yahoo! Answers. This study recognizesthat CHI needs is time-sensitive and intends to analyze the contentof questions of eight different health stages in action, cognition, andemotion dimensions. It further analyzes questions’ clarity, urgencyand length. The findings show that CHI seeking is multi-tasking andnon-liner. Different types of needs dominated in different stages. Thisstudy may inform information service providers in designing servicesthat may address such nature of CHI seeking.
|Translated title of the contribution||Information Seeking Behavior across Stages of Health: An ACE Analysis of Online Health-oriented Queries in Social Q&A Services|
|Original language||Chinese (Traditional)|
|Number of pages||42|
|Publication status||Accepted/In press - 2012 Dec 1|
- Consumer Health Information
- Social Q&A