你累了嗎？職場科技超載對員工心理健康的影響：人力資源管理的角色

Technology has produced a profound impact on human beings in modern society. In Taiwan, popular social networking tools such as Facebook and Line are being used to connect work group members, making the distinction between work and life difficult. When work spills over to personal life, negative effect such as work-life imbalance and lower psychological well-being may occur in the workplace. This study seeks to study the general phenomenon of technology overload in the workplace in Taiwan by investigating its effect on employees’ work-life balance perception and psychological well-being. Also, to address the gap in literature in identifying potential solutions of workplace technology overload, this study proposes to examine Human Resources Departments’ responses to technology overload as a moderator to the main relationship of technology overload and psychological well-being. This study collected from a convenience sample of 448 knowledge workers in Taiwan through on-line and paper-based questionnaires. As expected, work-life balance is found to positively predict psychological well-being in this study. Also, three HR policies were found to strengthen the relationship between technology overload and work-life balance. However, the main hypothesis that work-life balance should suffer as a result of technology overload was not substantiated. Although, this study did find a strong positive association between technology overload and overtime, moreover, overtime strongly and negatively predicts work-life balance. Therefore, it appears that technology overload does not contribute negatively to work-life balance directly, but through an increased overtime. Future research are needed to explore this alternative explanation.