Projects per year
Personal profile
Research Interests
Marketing Management, Marketing Research
Education
Ph.D. in Cognitive Psychology, Columbia University
Expertise related to UN Sustainable Development Goals
In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):
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Projects
- 3 Finished
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服務應變力，歸因，以及來源熟悉度對於服務滿意度的影響效果
2021/08/01 → 2022/07/31
Project: Government Ministry › Ministry of Science and Technology
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直播商務中的虛擬社群氛圍
2020/08/01 → 2021/07/31
Project: Government Ministry › Ministry of Science and Technology
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服務應變力前因與後果之研究
2018/08/01 → 2020/12/31
Project: Government Ministry › Ministry of Science and Technology
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Employee perceived meaning of work and service adaptive behavior: a psychological resourcefulness perspective
Chou, C. Y., Shen, Y. C., Wu, P. H. & Lin, H. Y., 2022 Dec, In: Service Business. 16, 4, p. 1035-1063 29 p.Research output: Contribution to journal › Article › peer-review
Open Access -
“Yes, I know you”: the role of source familiarity in the relationship between service adaptive behavior and customer satisfaction
Shen, Y. C., Lin, H. Y., Chou, C. Y., Wu, P. H. & Yang, W. H., 2022 Aug 26, In: Journal of Service Theory and Practice. 32, 5, p. 620-639 20 p.Research output: Contribution to journal › Article › peer-review
1 Citation (Scopus) -
Why people spread rumors on social media: developing and validating a multi-attribute model of online rumor dissemination
Shen, Y. C., Lee, C. T., Pan, L. Y. & Lee, C. Y., 2021 Oct 19, In: Online Information Review. 45, 7, p. 1227-1246 20 p.Research output: Contribution to journal › Article › peer-review
7 Citations (Scopus) -
A case study on attitude towards online auction use applying quantile regression analysis
Chen, Y. C., Chu, H. C., Wu, J. Y., Tsembel, N. & Shen, Y. C., 2019 May 19, In: Total Quality Management and Business Excellence. 30, 7-8, p. 872-892 21 p.Research output: Contribution to journal › Article › peer-review
1 Citation (Scopus) -
Measuring quality variations in e-service
Chen, Y. C., Shen, Y. C., Lee, C. T. Y. & Yu, F. K., 2017, In: Journal of Service Theory and Practice. 27, 2, p. 427-452 26 p.Research output: Contribution to journal › Article › peer-review
13 Citations (Scopus)