Projects per year
Personal profile
Research Interests
Services marketing and management, Service innovation, Consumer well-being
Education
PhD, School of Advertising, Marketing and Public Relations, QUT Business School (Triple crown accreditation: AACSB, EQUIS, AMBA), Queensland University of Technology, Australia
Experience
Post Doctoral Fellow, Service Science Research Centre, Department of Management Information Systems, College of Commerce, National Chengchi University, Taiwan/Teaching and Research Assistant, School of Advertising, Marketing and Public Relations, QUT Business School, Queensland University of Technology, Australia
Expertise related to UN Sustainable Development Goals
In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):
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Projects
- 4 Finished
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新冠肺炎大流行下企業數位轉型與消費者感知服務安全研究: 服務轉型觀點
2021/08/01 → 2022/07/31
Project: Government Ministry › Ministry of Science and Technology
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企業主導虛擬社群之社交、消費者心理權利、資源剝削與生產之關聯性研究
2020/08/01 → 2021/12/31
Project: Government Ministry › Ministry of Science and Technology
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服務系統福祉：從宏觀角度探討其對個人福祉與創新之影響
2019/08/01 → 2020/12/31
Project: Government Ministry › Ministry of Science and Technology
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消費者價值共破壞行為與群體規範之關聯研究: 以台灣醫療服務產業為例
2018/08/01 → 2019/10/31
Project: Government Ministry › Ministry of Science and Technology
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Digital transformation for crisis preparedness: service employees’ perspective
Leo, W. W. C., Laud, G. & Chou, C. Y., 2022, (Accepted/In press) In: Journal of Services Marketing.Research output: Contribution to journal › Article › peer-review
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Service system well-being: scale development and validation
Laud, G., Chou, C. Y. & Leo, W. W. C., 2022, (Accepted/In press) In: Journal of Service Management.Research output: Contribution to journal › Article › peer-review
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Servicing through digital interactions andwell-being in virtual communities
Chou, C. Y., Leo, W. W. C. & Chen, T., 2022 Mar 28, In: Journal of Services Marketing. 36, 2, p. 217-231 15 p.Research output: Contribution to journal › Article › peer-review
3 Citations (Scopus) -
Value cocreation in livestreaming and its effect on consumer-simulated experience and continued use intention
Chou, C. Y., Chen, J. S. & Lin, S. K., 2022, (Accepted/In press) In: International Journal of Consumer Studies.Research output: Contribution to journal › Article › peer-review
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Effect of multichannel service delivery quality on customers’ continued engagement intention: A customer experience perspective
Chen, J. S., Tsou, H. T., Chou, C. Y. & Ciou, C. H., 2020 Jan 14, In: Asia Pacific Journal of Marketing and Logistics. 32, 2, p. 473-494 22 p.Research output: Contribution to journal › Article › peer-review
13 Citations (Scopus)