• Source: Scopus
  • Calculated based on no. of publications stored in Pure and citations from Scopus
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  • 2011

    Internal service: Drivers of (dis)satisfaction in the Chinese context

    Stanworth, J. O., Edvardsson, B. & Hsu, R. S. W., 2011, Proceedings - 2011 International Joint Conference on Service Sciences, IJCSS 2011. p. 84-88 5 p. 5960268. (Proceedings - 2011 International Joint Conference on Service Sciences, IJCSS 2011).

    Research output: Chapter in Book/Report/Conference proceedingConference contribution